Track Your Order
This Order Tracking Policy explains how customers can check an order placed through dorqami.com, when tracking information becomes available, how carrier updates work, and what to do if a shipment is delayed, marked as delivered, or cannot be located.
To check your order, enter the order number provided in your confirmation email together with the billing email address used during checkout.
1. Order Confirmation and Processing
After your order has been successfully submitted, DORQAMI, LLC will send an order confirmation email to the email address provided during checkout.
The confirmation email normally contains your order number, purchased products, billing details, delivery information, payment summary, and current order status.
Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Tracking information may not be available while an order is still being prepared, inspected, packaged, or awaiting carrier collection.
2. Track Your Order Online
Use the order tracking form below to check the latest status of your purchase. Enter your order number exactly as shown in the order confirmation email and use the same billing email address entered during checkout.
For security reasons, the form may not display an order when the order number and billing email address do not match our records.
If you cannot find your order number, check your email inbox, spam folder, promotional folder, or payment confirmation for a message from DORQAMI, LLC.
3. Shipping Confirmation and Tracking Number
Once your order has been dispatched, we will normally send a shipping confirmation email containing the available carrier name and tracking number.
A newly issued tracking number may require 24–72 hours to become active in the carrier’s system. During this period, the carrier may display messages such as “label created,” “shipment information received,” or “tracking unavailable.”
These messages usually mean that the parcel information has been submitted but the first physical carrier scan has not yet been recorded.
4. Understanding Tracking Updates
Tracking information is supplied by the delivery carrier and may include statuses such as accepted, in transit, customs processing, out for delivery, delivery attempted, available for collection, or delivered.
Tracking events may not appear in real time. A parcel may continue moving between facilities even when no new scan has been published for several days.
International shipments may also receive a new local tracking number after entering the destination country. The original carrier page may provide the name of the local delivery partner where available.
Estimated arrival dates shown by a carrier are estimates and are not guaranteed delivery deadlines.
5. Delayed or Unupdated Shipments
Delivery may be delayed by customs inspections, severe weather, public holidays, carrier congestion, transportation interruptions, remote delivery locations, incorrect address details, or other circumstances outside our reasonable control.
A temporary lack of tracking updates does not automatically mean that a parcel has been lost.
If tracking has not updated for more than 7 business days, or the parcel has not arrived within 7 business days after the maximum estimated delivery period, contact [email protected].
Include your full name, order number, tracking number, delivery address, and a description of the issue. We may ask the carrier to open a delivery investigation.
6. Orders Marked as Delivered
If tracking shows that the parcel was delivered but you cannot locate it, first check the delivery address entered with the order.
You should also check with household members, neighbors, reception staff, building management, mailrooms, parcel lockers, safe locations, and the local delivery carrier.
Some carriers mark a parcel as delivered shortly before the physical delivery is completed. Please allow up to 48 hours after the first delivered scan before reporting the shipment as missing.
If the parcel remains missing, contact [email protected] so that we can review the tracking history and determine whether a carrier investigation is available.
DORQAMI, LLC is not responsible for a parcel confirmed as delivered to the delivery address supplied during checkout unless the carrier confirms a delivery error or applicable law requires another remedy.
7. Incorrect Details, Lost Orders and Contact
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and email address.
Contact [email protected] immediately if you notice an error. We cannot guarantee that an address or recipient detail can be changed after an order has entered processing or has been transferred to the carrier.
A parcel will not be considered lost solely because tracking has stopped updating. We must first request an investigation and allow the carrier a reasonable period to confirm the shipment status.
If the carrier confirms that the parcel was lost during transportation, we may, depending on product availability and the circumstances of the order, arrange a replacement shipment or issue an eligible refund.
For order tracking assistance, contact:
Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US
Use “Order Tracking Request” as the email subject and include your order number whenever your message relates to an existing purchase.