1. What Products Do You Sell?

DORQAMI, LLC offers tableware, dining essentials, serving pieces, drinkware, flatware, table accessories, and other related products displayed on dorqami.com. Product availability, dimensions, capacities, materials, finishes, colors, and prices are shown on the relevant product pages.

2. How Do I Choose the Right Product Size or Capacity?

Please review the dimensions, capacity, weight, material, and other specifications shown on the relevant product page before placing an order.

Minor measurement differences may occur because of production methods and normal manufacturing tolerances. Where a product is offered in multiple sizes or capacities, please select the option that best suits your intended use before completing checkout.

3. Will Product Colors and Finishes Match the Images Exactly?

We make reasonable efforts to display product colors, finishes, textures, and surface details accurately. However, appearance may vary slightly because of lighting, photography, screen settings, materials, production batches, and normal manufacturing variations.

4. Which Payment Methods Do You Accept?

Available payment methods are displayed during checkout and may include eligible credit cards, debit cards, digital wallets, PayPal, and other payment options supported by our payment providers.

More information is available in our Payment Policy.

5. Is My Payment Information Secure?

Eligible payments are processed through independent payment providers such as Stripe and PayPal. We do not ask customers to send complete card numbers, card security codes, online banking passwords, or PayPal passwords by email or contact form.

6. What Currency Will I Be Charged In?

The currency selected or displayed during checkout will normally be used for the transaction. If your payment account uses another currency, your bank or payment provider may apply its own exchange rate, conversion fee, or international transaction charge.

7. How Long Does Order Processing Take?

Orders are normally processed within 1–3 business days after payment is confirmed. Processing may include payment verification, product preparation, inspection, protective packaging, and transfer to the delivery carrier.

Weekends, public holidays, promotions, and periods of high demand may require additional processing time.

8. Where Do You Ship?

We provide shipping to supported destinations in the United States, Europe, and other available international regions. Shipping availability, charges, and estimated delivery times depend on the destination entered during checkout.

Full details are available in our Shipping Policy.

9. How Much Does Shipping Cost?

Shipping charges vary depending on the destination and available delivery service. The applicable shipping charge will be displayed during checkout before payment is completed.

Remote or difficult-to-service destinations may require additional delivery time or may be subject to carrier limitations. Please review our Shipping Policy for complete shipping information.

10. How Can I Track My Order?

After dispatch, we will normally send a shipping confirmation email containing the available carrier and tracking information.

You can also check your order through our Order Tracking page using your order number and billing email address.

New tracking numbers may require 24–72 hours to become active after the shipping label has been created.

11. Why Has My Tracking Information Not Updated?

Tracking updates are supplied by the carrier and may not appear in real time. A parcel may continue moving through the carrier network even when a new scan has not been published for several days.

If tracking has not updated for more than 7 business days, contact [email protected] with your order number and tracking number so that we can review the available shipment information.

12. Will I Have to Pay Customs Duties?

International orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges imposed by the destination country or local authorities.

Unless these charges are included during checkout, they are normally the customer’s responsibility. Customs processing may also affect the estimated delivery time.

13. Can I Cancel or Change My Order?

Contact [email protected] as soon as possible if you need to cancel or change an order. We may be able to approve the request only before the order has entered dispatch processing or been transferred to the carrier.

Once an order has been dispatched, it cannot normally be cancelled or changed. You may request an eligible return after delivery in accordance with our return policy.

14. What Is Your Return and Exchange Period?

You may request an eligible return or exchange within 14 calendar days after the order is recorded as delivered.

Returned products must generally be unused, undamaged, not washed or used with food or beverages, and returned with all included parts, accessories, protective materials, and original packaging where reasonably possible.

Products showing chips, cracks, scratches, stains, breakage, missing components, or customer-caused damage may not qualify for a full refund except where otherwise required by applicable law.

Review our Refund and Returns Policy before sending any product back.

15. Who Pays the Return Shipping Cost?

For voluntary returns resulting from a change of mind, personal preference, an incorrectly selected product option, dimensions, capacity, quantity, or other customer-selected characteristics, the customer is normally responsible for the return shipping cost.

If you receive an incorrect, defective, damaged, cracked, chipped, or incomplete product, contact [email protected] and provide your order information together with clear photographs of the product and packaging where appropriate. After review, we will provide the applicable return, refund, or replacement instructions.

16. When Will I Receive My Refund?

Approved refunds are normally issued within 7 business days after the returned product has been received, inspected, and approved.

Refunds are generally returned to the original payment method. Your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time to post the funds to your account.

For additional assistance, contact:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US