1. What Products Do You Sell?

DORQAMI, LLC sells women’s clothing, fashion products, accessories, and other items displayed on dorqami.com. Product availability, sizes, colors, materials, and prices are shown on the relevant product pages.

2. How Do I Choose the Correct Size?

Please review the measurements and size information shown on the product page before ordering. Sizes may vary depending on the product design, material, cut, and manufacturer.

If you are between sizes, compare the listed product measurements with a similar item that fits you well.

3. Are Product Colors Exactly the Same as the Images?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different because of lighting, photography, screen settings, materials, and manufacturing variations.

4. Which Payment Methods Do You Accept?

Available payment methods are displayed during checkout and may include Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, and other payment options supported through Stripe.

More information is available in our Payment Policy.

5. Is My Payment Information Secure?

Eligible payments are processed through independent payment providers such as Stripe and PayPal. We do not ask customers to send complete card numbers, card security codes, or account passwords by email.

6. What Currency Will I Be Charged In?

The currency selected or displayed during checkout will normally be used for the transaction. If your payment account uses another currency, your bank or payment provider may apply an exchange rate or additional conversion fee.

7. How Long Does Order Processing Take?

Orders are normally processed within 1–3 business days after payment is confirmed. Processing includes payment verification, product preparation, inspection, packaging, and transfer to the delivery carrier.

Weekends, public holidays, promotions, and periods of high demand may require additional processing time.

8. Do You Provide Worldwide Shipping?

Yes. We provide shipping to most supported countries and regions worldwide. Shipping availability, charges, and estimated delivery times depend on the destination entered during checkout.

Full details are available in our Shipping Policy.

9. How Much Does Shipping Cost?

Shipping charges vary between the United States, Europe, and other international regions. The final shipping charge will be displayed during checkout before payment is completed.

Remote destinations may require additional delivery time or a carrier surcharge. We will contact you before dispatch if an additional charge is required.

10. How Can I Track My Order?

After dispatch, we will normally send a shipping confirmation email containing the available carrier and tracking information.

You can also check your order through our Order Tracking page using your order number and billing email address.

New tracking numbers may require 24–72 hours to become active.

11. Why Has My Tracking Information Not Updated?

Tracking updates are supplied by the carrier and may not appear in real time. A parcel may continue moving even when no new scan has been published for several days.

If tracking has not updated for more than 7 business days, contact [email protected] with your order number and tracking number.

12. Will I Have to Pay Customs Duties?

International orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges imposed by the destination country.

Unless these charges are included during checkout, they are normally the customer’s responsibility. Customs processing may also affect the delivery time.

13. Can I Cancel or Change My Order?

Contact [email protected] as soon as possible if you need to cancel or change an order. We may be able to approve the request only before the order has been processed for dispatch or transferred to the carrier.

Once an order has been dispatched, it cannot normally be cancelled or changed. You may request an eligible return after delivery.

14. What Is Your Return and Exchange Period?

You may request an eligible return or exchange within 14 calendar days after the order is recorded as delivered.

Returned products must generally be unused, unworn, unwashed, unaltered, and returned with their labels, accessories, and packaging where reasonably possible.

Review our Refund & Returns Policy before sending any product back.

15. Who Pays the Return Shipping Cost?

For voluntary returns caused by size selection, fit, color preference, or a change of mind, the customer is normally responsible for the return shipping cost.

If we supplied an incorrect, defective, or damaged product, contact [email protected] with clear photographs. After approval, we will provide an appropriate return or replacement solution.

16. When Will I Receive My Refund?

Approved refunds are normally issued within 7 business days after the returned product has been received, inspected, and approved.

Refunds are generally returned to the original payment method. Your bank, card issuer, Stripe, or PayPal may require additional time to post the funds to your account.

For additional assistance, contact:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US