1. Worldwide Shipping

We ship to most countries and regions worldwide. Available shipping destinations are displayed during checkout after you enter your delivery address.

Some remote locations, restricted areas, military addresses, islands, or regions with limited carrier service may require additional delivery time or shipping fees. If we cannot deliver to your address, we will contact you before dispatching the order.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Processing includes payment verification, product preparation, quality inspection, packaging, and transfer to the shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays. Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.

3. Order and Shipping Notifications

After placing an order, you will receive an order confirmation email containing the details of your purchase. Please check that your email address and delivery information are correct.

Once your order has been dispatched, we will send a shipping confirmation email. Where tracking is available, this email will include your tracking number and carrier information. Tracking activity may take 24–72 hours to appear after dispatch.

4. Shipping Rates and Estimated Delivery Times

Shipping charges are calculated according to the destination region. The following estimated delivery times begin after the order has been processed and dispatched.

The final shipping charge will be displayed at checkout before payment is completed. Delivery estimates are provided for reference and are not guaranteed arrival dates.

5. Remote and Restricted Delivery Areas

Orders delivered to remote areas may be subject to an additional carrier surcharge or a longer delivery period. If an additional charge is required, our support team will contact you by email before shipping the order.

We will not collect an additional shipping charge without informing you. You may accept the revised charge or request cancellation if the order has not yet been dispatched.

6. Order Tracking

Once your order has been shipped, you can check its latest delivery status through our Order Tracking page using the tracking information provided in your shipping confirmation email.

Tracking updates are provided by the shipping carrier. A temporary delay between tracking events does not necessarily mean that the parcel has stopped moving.

7. Delivery Delays

Delivery may be delayed by severe weather, customs inspections, public holidays, carrier congestion, transportation disruptions, local service interruptions, incorrect address information, or other circumstances outside our reasonable control.

If your order has not arrived within 7 business days after the maximum estimated delivery period, please contact us at [email protected]. Include your order number, tracking number, full name, and delivery address so that we can request an investigation from the carrier.

8. Lost Shipments

A parcel is not considered lost solely because tracking has not updated for several days. We must first ask the carrier to investigate the shipment and confirm its status.

If the carrier confirms that the parcel was lost during transportation, we will, depending on product availability and the circumstances of the order, arrange a replacement shipment or issue an appropriate refund.

We are not responsible for a shipment confirmed as delivered to the address supplied during checkout. If tracking shows delivery but you cannot locate the parcel, please check with household members, neighbors, reception areas, mailrooms, and the local carrier.

9. Damaged Shipments

If your parcel or product arrives damaged, contact [email protected] as soon as possible. Please include your order number and clear photographs of the outer packaging, shipping label, damaged item, and any visible damage to the parcel.

Please keep the original packaging until our support team has completed its review. We may require this information to submit a claim to the shipping carrier.

10. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other government assessments imposed by the destination country. Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for paying any applicable customs charges. Customs authorities may also request identification, tax information, or additional documents before releasing a parcel.

We cannot control customs inspections, local tax rates, or customs processing times. A delay caused by customs is not considered a failure to dispatch the order on time.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including the recipient name, apartment or unit number, city, state or province, postal code, country, and telephone number where required.

Contact [email protected] immediately if you need to correct your address. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

12. Returned or Refused Shipments

A parcel may be returned to us because of an incorrect address, failed delivery attempts, refusal by the recipient, unpaid customs charges, or failure to collect the parcel.

Once the returned parcel has been received and inspected, we will contact you regarding the available options. Original shipping charges, return transportation costs, customs fees, and carrier charges may be deducted from any eligible refund.

13. Contact Us

For questions about processing, shipping charges, delivery, customs, tracking, delayed parcels, or lost shipments, please contact DORQAMI, LLC at [email protected]. Include your order number whenever your request relates to an existing purchase.