1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through dorqami.com, our online checkout, customer accounts, contact forms, email communications, customer support services, order tracking tools, and other services operated by or on behalf of DORQAMI, LLC.

It does not apply to independent websites, services, or platforms that we do not own or control, even when they are linked from our website.

2. Data Controller and Contact Information

For personal information processed in connection with this website and our ecommerce services, the data controller is:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US

Privacy questions and requests may be submitted using the contact information above.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity information, including your name and account username.
• Contact information, including your email address, telephone number, billing address, and shipping address.
• Order information, including purchased products, quantities, prices, discounts, shipping method, and order history.
• Limited payment and transaction information received from payment providers.
• Account information, including saved addresses, preferences, and account activity.
• Communications sent through contact forms, email, or customer support channels.
• Technical information, including IP address, browser type, device type, operating system, referral source, and website activity.
• Marketing preferences and newsletter subscription status.

4. How We Collect Personal Information

We collect personal information directly from you when you place an order, create an account, complete a form, subscribe to marketing communications, request customer support, submit a return request, or otherwise communicate with us.

We may also collect limited information automatically through website technologies, server logs, cookies, analytics tools, and security systems.

Information may also be received from payment processors, delivery carriers, ecommerce service providers, fraud-prevention providers, and other service partners involved in completing your request.

5. How We Use Personal Information

We may use personal information to:

• Process, confirm, and deliver orders.
• Collect and verify payments.
• Provide order confirmations and shipping notifications.
• Manage customer accounts and saved preferences.
• Respond to questions, complaints, returns, and refund requests.
• Prevent fraud, unauthorized transactions, and misuse.
• Maintain website functionality, security, and performance.
• Measure website activity and improve our services.
• Comply with tax, accounting, legal, and regulatory obligations.
• Send marketing communications where you have consented or where otherwise permitted by applicable law.

6. GDPR Legal Bases for Processing

Where the GDPR applies, we process personal information only when an appropriate legal basis is available. Depending on the circumstances, our legal bases may include:

• Performance of a contract: processing necessary to accept, prepare, deliver, return, or refund an order.
• Legal obligation: processing necessary to comply with tax, accounting, consumer protection, fraud-prevention, or regulatory requirements.
• Legitimate interests: processing necessary to operate and secure our website, prevent fraud, improve services, manage customer relationships, and protect our legal rights.
• Consent: processing based on your permission, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

7. Payment Information

Payments may be processed by independent payment providers such as Stripe and PayPal. Payment card details are generally submitted directly to the selected payment provider through its secure payment system.

We may receive limited transaction information, such as payment status, transaction reference, payment method type, billing country, and the last digits of a payment card. We do not ask customers to send complete payment card numbers or security codes by email.

Payment providers process personal information according to their own privacy policies, security standards, and legal responsibilities.

8. Sharing Personal Information

We may share personal information with service providers only when reasonably necessary to operate the website, complete an order, provide customer service, protect our business, or comply with legal requirements.

These recipients may include:

• Website hosting and ecommerce platform providers.
• Payment processors, including Stripe and PayPal.
• Warehouses, fulfillment providers, and delivery carriers.
• Email, customer support, and communication providers.
• Analytics, security, and fraud-prevention providers.
• Accounting, legal, insurance, and professional advisers.
• Government authorities, regulators, courts, or law enforcement where legally required.

Service providers are permitted to process information only for the relevant service, legal obligation, or other authorized purpose.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping sessions, support checkout, improve security, measure website performance, and, where permitted, support analytics or advertising.

Where required by law, non-essential cookies are used only after you have provided the appropriate consent. You may manage available cookie choices through our cookie consent tool or your browser settings.

Additional information about cookie categories, providers, purposes, and durations is available in our Cookie Declaration.

10. Marketing Communications

We may send newsletters, product announcements, promotional offers, or other marketing communications when you have subscribed or when another lawful basis permits us to do so.

You may unsubscribe at any time by using the unsubscribe option included in an email or by contacting [email protected]. Unsubscribing from marketing will not prevent us from sending essential transactional messages concerning an order, account, return, security issue, or customer service request.

11. International Data Transfers

Because we operate an international ecommerce service, personal information may be processed in countries other than the country where you live. Some service providers, payment processors, hosting providers, or delivery partners may operate internationally.

Where personal information protected by the GDPR is transferred outside the European Economic Area, we will use an available legal transfer mechanism where required. This may include an adequacy decision, Standard Contractual Clauses, or another safeguard recognized by applicable data protection law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, fraud prevention, dispute resolution, accounting, tax compliance, and enforcement of contractual or legal rights.

Retention periods may differ according to the type of information, the nature of the transaction, legal requirements, limitation periods, and whether an account or dispute remains active.

When information is no longer required, we may delete, anonymize, or securely restrict access to it, subject to applicable legal obligations.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, unlawful processing, accidental loss, alteration, disclosure, destruction, or misuse.

Measures may include encrypted connections, access controls, account authentication, security monitoring, software updates, payment-provider safeguards, and restricted access to personal information.

No method of online transmission or electronic storage is completely risk-free. Customers are responsible for maintaining the confidentiality of their account credentials and notifying us if unauthorized account activity is suspected.

14. Your Rights Under the GDPR

If the GDPR applies to the processing of your personal information, you may have the following rights, subject to applicable conditions and exceptions:

• The right to access personal information held about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of personal information.
• The right to restrict certain processing activities.
• The right to object to processing based on legitimate interests.
• The right to object to direct marketing at any time.
• The right to receive certain information in a structured, commonly used, machine-readable format.
• The right to request transmission of eligible information to another controller.
• The right to withdraw consent where processing relies on consent.
• Rights concerning certain decisions based solely on automated processing, where applicable.

15. Exercising Privacy Rights

To submit an access, correction, deletion, restriction, objection, portability, consent-withdrawal, or other privacy request, contact us at [email protected].

Please clearly describe your request and provide enough information for us to locate the relevant records. We may request reasonable information to verify your identity and protect personal information against unauthorized disclosure.

We will respond within the period required by applicable law. In certain cases, additional time may be permitted due to the complexity or number of requests. We will inform you where an extension or lawful refusal applies.

16. United States Privacy Choices

Residents of certain United States jurisdictions may have additional rights concerning access, correction, deletion, portability, and the use or disclosure of personal information.

Where required, customers may also have the right to opt out of certain activities defined by applicable law as a sale, sharing, or use of personal information for targeted advertising.

Available requests may be submitted through our Do Not Sell My Info page or by contacting [email protected]. We will not unlawfully discriminate against you for exercising an applicable privacy right.

17. Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children below the minimum age at which they may independently consent to personal data processing under applicable law.

We do not knowingly request personal information from a child who is not legally permitted to provide it without authorization from a parent or legal guardian. If you believe a child has provided personal information improperly, contact [email protected] so that we can review and address the matter.

18. Complaints, Policy Updates, and Contact

If you are located in the European Economic Area, you may have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or location of the alleged infringement.

We encourage you to contact us first so that we have an opportunity to review and resolve your concern.

We may update this Privacy Policy to reflect changes to our services, technologies, legal requirements, or business practices. The revised version will be published on this page with an updated effective date where appropriate.

For privacy questions, complaints, or requests, contact DORQAMI, LLC at [email protected] or write to us at 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US.