1. About DORQAMI, LLC

DORQAMI, LLC operates dorqami.com as an online retail website offering women’s clothing, fashion products, accessories, and other products displayed on the website from time to time.

The website provides customers with product information, shopping-cart functions, online checkout, account services, order tracking, customer support, and related ecommerce services.

Our business contact details are:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US

2. Acceptance of These Terms

These Terms and Conditions form a legally binding agreement between you and DORQAMI, LLC concerning your use of the website and any order accepted by us.

Additional terms displayed on a product page, checkout page, promotion, or service may also apply. Where additional terms conflict with these general terms, the more specific terms will apply to the relevant product, promotion, or service unless prohibited by law.

Nothing in these Terms and Conditions is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding purchase agreement in your country or have authorization from a parent, guardian, or other legally responsible adult where required.

By placing an order, you confirm that the information submitted is accurate and that you are authorized to use the selected payment method.

The website is intended for ordinary consumer purchases and may not be used for unlawful, fraudulent, deceptive, or unauthorized activity.

4. Website Availability and Changes

We aim to keep dorqami.com available and functioning correctly, but we do not guarantee uninterrupted or error-free access at all times.

We may temporarily restrict access for maintenance, security reviews, software updates, technical problems, service-provider interruptions, or other operational reasons.

We may modify, remove, suspend, or introduce website content, products, categories, features, prices, and services without prior notice, subject to obligations relating to orders already accepted.

5. Product Information

We make reasonable efforts to provide accurate product names, descriptions, photographs, measurements, materials, colors, care instructions, availability, and prices.

Product images are provided for general reference. Actual colors may vary slightly because of screen settings, lighting, photography, material batches, manufacturing differences, and device display characteristics.

Minor variations that do not materially affect the ordinary use, appearance, or quality of the product will not necessarily be treated as a defect.

If a material product description or pricing error is identified before dispatch, we may contact you for instructions or cancel and refund the affected product.

6. Sizing, Fit and Product Care

Clothing sizes may vary according to product design, fabric, cut, supplier, and manufacturing method. Customers should review the product measurements and any available size guide before placing an order.

Size recommendations are provided for guidance only and do not guarantee a particular fit because body proportions and personal fit preferences differ.

Customers are responsible for following the care instructions supplied with the product. Damage caused by improper washing, drying, ironing, storage, alteration, misuse, or ordinary wear is not considered a manufacturing defect.

7. Product Availability

All products are subject to availability. Adding an item to your shopping cart does not reserve it or guarantee that it can be supplied.

A product may become unavailable after an order is submitted because of inventory differences, damaged stock, supplier limitations, simultaneous purchases, or technical errors.

If we cannot supply an ordered product, we may contact you to offer an alternative, remove the unavailable product, or cancel and refund the affected portion of the order.

8. Placing an Order

To place an order, select the desired products and available options, add them to your cart, enter the requested billing and delivery information, select a payment method, and submit the order through checkout.

You are responsible for checking product selections, sizes, colors, quantities, prices, shipping information, and contact details before completing payment.

After submission, we will normally send an automated order confirmation email. This email confirms that we received the order but does not necessarily mean that the order has been finally accepted.

9. Order Acceptance

An order is accepted when payment has been successfully confirmed and we approve the order for fulfillment, or when the order is dispatched, whichever occurs first under the applicable checkout process.

We may refuse, place on hold, or cancel an order before dispatch for reasons including:

• Payment failure or payment reversal.
• Product unavailability.
• Incorrect pricing or product information.
• Incomplete or inaccurate customer information.
• Suspected fraud or unauthorized payment activity.
• Abuse of discounts, promotions, returns, or website systems.
• Delivery restrictions or inability to serve the destination.
• A legal, regulatory, security, or sanctions-related restriction.

If we cancel an order after payment has been collected, the eligible amount will be returned to the original payment method.

10. Prices, Currency and Taxes

Product prices are displayed on dorqami.com in the selected or available website currency. The final currency and amount payable will be shown during checkout.

Prices may change without notice, but a price change will not normally affect an order already accepted by us.

The checkout total may include product prices, shipping charges, applicable sales taxes, value-added tax, discounts, and other charges clearly displayed before payment.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate, conversion fee, or international transaction charge.

International deliveries may be subject to customs duties, import taxes, brokerage fees, or local handling charges as explained in our Shipping Policy.

11. Payments

Available payment methods are displayed during checkout and may include eligible credit cards, debit cards, digital wallets, Stripe-supported methods, and PayPal.

Payments may be securely processed by independent payment providers such as Stripe and PayPal. These providers may perform authentication, fraud prevention, and authorization checks before approving a transaction.

We do not ask customers to send complete card numbers, card security codes, online banking passwords, or PayPal passwords by email or contact form.

Additional information is available in our Payment Policy.

12. Payment Verification and Fraud Prevention

We and our payment providers may review transactions to detect unauthorized payments, identity misuse, chargeback abuse, account compromise, or other suspicious activity.

We may request reasonable information necessary to confirm the identity of the payer, billing information, delivery information, or authorization for the transaction.

Failure to complete a required verification may result in delayed processing, refusal, or cancellation of the order.

Verification documents and personal information will be handled in accordance with our Privacy Policy.

13. Order Processing and Shipping

Orders are normally prepared for shipment within the processing period stated in our Shipping Policy. Processing time is separate from the estimated carrier delivery time.

Delivery estimates are provided in good faith but are not guaranteed arrival dates. Delays may occur because of customs, weather, public holidays, carrier congestion, remote destinations, incorrect addresses, or circumstances outside our reasonable control.

Customers must provide a complete and accurate delivery address. We cannot guarantee that an address can be changed after fulfillment or carrier processing has begun.

Shipping regions, charges, delivery estimates, customs responsibilities, delayed shipments, and lost-parcel procedures are explained in our Shipping Policy.

14. Order Tracking and Delivery

When tracking is available, we will normally send a shipping confirmation email containing the carrier or tracking information after dispatch.

Tracking may require 24–72 hours to become active after a shipping label is created. Tracking information is supplied by the carrier and may not update in real time.

Customers may also check available order information through our Order Tracking page.

When tracking shows delivery but the parcel cannot be found, customers should first check with household members, neighbors, reception areas, parcel lockers, building management, and the local carrier before contacting us.

15. Order Cancellations

A cancellation request must be submitted to [email protected] before the order has been dispatched or transferred to the shipping carrier.

Cancellation requests are not guaranteed because orders may enter fulfillment shortly after payment is confirmed.

If cancellation is approved before dispatch, an eligible refund will be issued to the original payment method.

After dispatch, the order cannot normally be cancelled and must instead be handled under the applicable return procedure after delivery.

16. Returns, Exchanges and Refunds

Eligible products may be returned or exchanged within the period and subject to the conditions stated in our Refund & Returns Policy.

Products must generally be unused, unworn, unwashed, unaltered, and returned with the original labels, accessories, and packaging where reasonably possible.

Customers must obtain return instructions before sending a product. Products sent to an unauthorized address may not be accepted or processed.

Approved refunds will normally be issued to the original payment method after the returned product has been received, inspected, and approved.

Complete requirements are available in our Refund & Returns Policy.

17. Customer Accounts

Certain website features may allow you to create a customer account. You are responsible for providing accurate account information and maintaining the confidentiality of your login credentials.

You must not share your password with an unauthorized person or use another person’s account without permission.

Notify [email protected] promptly if you believe your account has been accessed or used without authorization.

We may suspend or close an account that is used for fraud, abuse, unlawful activity, interference with the website, or repeated violations of these terms.

18. Discounts, Promotions and Gift Offers

Promotional codes, discounts, gifts, credits, and special offers may be subject to separate eligibility requirements, minimum order values, expiration dates, product exclusions, regional limits, or usage restrictions.

Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, applied after an order is completed, or used to purchase excluded products.

We may cancel or correct a promotion affected by a technical error, unauthorized distribution, misuse, manipulation, or fraudulent activity.

Where a refunded order no longer qualifies for a promotion, the value of the discount or promotional benefit may be deducted from the eligible refund where permitted.

19. Reviews and Customer Content

Where the website allows reviews, photographs, comments, questions, or other customer-submitted content, you must submit only content that you have the right to use.

Customer content must not be unlawful, misleading, abusive, threatening, defamatory, discriminatory, obscene, fraudulent, infringing, or unrelated to the relevant product.

By submitting content, you grant DORQAMI, LLC a non-exclusive, worldwide, royalty-free right to display, reproduce, format, and use that content in connection with the website, products, and marketing, subject to applicable privacy and consumer laws.

We may moderate, reject, or remove customer content that violates these terms or creates legal, security, or operational concerns.

20. Intellectual Property

Unless otherwise stated, the website design, layout, logos, graphics, product descriptions, photographs, text, icons, software, and other website content are owned by, licensed to, or lawfully used by DORQAMI, LLC.

You may access and use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, republish, distribute, modify, scrape, frame, sell, license, or commercially exploit website content without prior written permission.

Product names, company names, trademarks, and logos belonging to third parties remain the property of their respective owners.

21. Prohibited Uses

You must not use dorqami.com to:

• Violate any applicable law or regulation.
• Commit fraud or submit unauthorized payments.
• Provide false account, billing, or delivery information.
• Interfere with website security or normal operation.
• Introduce malware, malicious scripts, or harmful code.
• Attempt unauthorized access to accounts, systems, or data.
• Use automated tools to scrape or overload the website.
• Impersonate another person or misrepresent your identity.
• Abuse discounts, refunds, returns, chargebacks, or promotions.
• Infringe intellectual-property or privacy rights.

We may restrict website access, cancel orders, suspend accounts, preserve evidence, or report suspected unlawful activity where reasonably necessary.

22. Third-Party Services and Links

dorqami.com may contain links, embedded content, payment interfaces, tracking tools, review systems, social media features, or other services supplied by third parties.

Third-party websites and services are operated independently and may apply their own terms, privacy notices, cookie policies, and accessibility practices.

A link or integration does not necessarily mean that DORQAMI, LLC controls or endorses all content, statements, products, or practices of the third party.

23. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Information about cookies, analytics technologies, advertising technologies, consent choices, and browser controls is available in our Cookie Declaration.

Applicable United States privacy choices are explained on our Do Not Sell or Share My Personal Information page.

24. Accessibility

We aim to provide an accessible and usable online shopping experience and continue working to identify and address accessibility barriers within our control.

Visitors who require assistance or encounter an accessibility issue may contact [email protected]. Further information is available in our Accessibility Statement.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely error-free, free from every security risk, or compatible with every browser, device, or third-party service.

Nothing in this section excludes warranties, guarantees, remedies, or product conformity rights that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by law, DORQAMI, LLC will not be liable for indirect, incidental, special, or consequential loss arising solely from the use or inability to use the website.

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, customs action, severe weather, internet outages, payment-provider interruptions, government restrictions, or other force majeure events.

This limitation does not apply where liability cannot legally be limited, including liability arising from fraud, deliberate misconduct, or other non-excludable obligations.

Mandatory consumer remedies and statutory rights remain unaffected.

27. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs resulting directly from your unlawful use of the website, violation of these terms, infringement of third-party rights, or fraudulent activity.

This section does not require a consumer to compensate DORQAMI, LLC for losses caused by DORQAMI, LLC, its service providers, or circumstances for which the consumer is not legally responsible.

28. Governing Law and Disputes

These Terms and Conditions are governed by the laws applicable to DORQAMI, LLC, without removing any mandatory consumer protections available to you under the law of your country or region.

Before beginning formal proceedings, customers are encouraged to contact [email protected] with the order number, a clear description of the issue, and the requested resolution.

We will attempt to review and resolve complaints in good faith. Any unresolved dispute may be submitted to a court, regulator, consumer authority, or dispute resolution process that has jurisdiction under applicable law.

29. Force Majeure

DORQAMI, LLC will not be responsible for a delay or failure to perform an obligation when performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil disturbance, epidemic, labor disruption, carrier interruption, customs action, government restrictions, power failure, cyber incidents, or service-provider outages.

Where reasonably possible, we will take steps to reduce the effect of the disruption and communicate material changes affecting accepted orders.

30. Suspension and Termination

We may suspend or terminate access to the website or an account where we reasonably believe there has been fraud, abuse, unlawful activity, a security threat, repeated policy violations, or interference with website operation.

Termination does not affect rights or obligations that arose before termination, including payment obligations, accepted returns, refunds, intellectual-property rights, dispute provisions, and legal claims.

31. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, website features, business practices, payment methods, legal requirements, or policies.

The revised version will be published on this page. Changes normally apply from the date of publication and will not retroactively remove rights attached to an order already accepted unless required by law.

Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

32. Severability and Entire Agreement

If any provision of these terms is found unlawful, invalid, or unenforceable, that provision will be applied or limited to the greatest extent permitted, and the remaining provisions will continue in effect.

A failure by DORQAMI, LLC to enforce a provision immediately does not permanently waive the right to enforce it later.

These Terms and Conditions, together with the policies and order details incorporated by reference, form the agreement between you and DORQAMI, LLC concerning the website and accepted purchases.

33. Contact Us

For questions about these Terms and Conditions, an order, payment, shipping, cancellation, return, privacy request, or website issue, contact:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US

Include your order number whenever your message concerns an existing purchase.