1. Return and Exchange Period

You may request a return or exchange within 14 calendar days after the order is recorded as delivered by the shipping carrier.

After your request has been approved, the return package must be shipped within 14 calendar days using the return instructions provided by our customer support team.

Requests submitted after the applicable return period may be declined unless the product is defective, damaged, incorrectly supplied, or additional rights apply under mandatory consumer law.

2. Return Eligibility Conditions

To qualify for a return or exchange, the product must:

• Be unused, undamaged, unwashed, and not used with food, beverages, or other substances.
• Be returned in its original condition with all included pieces, accessories, inserts, protective materials, and packaging where reasonably possible.
• Be free from chips, cracks, scratches, stains, food residue, beverage residue, discoloration, odors, or other signs of use or customer-caused damage.
• If the product was sold as a set, all pieces included in the original set must be returned together unless otherwise approved by us.
• Include the order number or other information needed to identify the purchase.
• Be purchased directly through dorqami.com.

We reserve the right to reject a return or reduce the refundable amount when a product is returned used, incomplete, damaged, missing pieces, improperly packaged, or in a condition that prevents it from being resold.

3. Items That Cannot Normally Be Returned

Unless a product is defective, damaged, incorrectly supplied, or return rights are otherwise required by law, the following items may not qualify for return:

• Personalized, customized, engraved, or made-to-order products.
• Products marked as final sale or non-returnable before purchase.
• Gift cards or promotional credits.
• Products that have been used with food or beverages, washed, or otherwise used beyond reasonable inspection.
• Products damaged through impact, dropping, improper cleaning, abrasive materials, unsuitable heat exposure, thermal shock, misuse, improper storage, or use contrary to the product instructions.
• Incomplete sets or products returned without required pieces, accessories, protective materials, inserts, or other included components.

A discounted or promotional product is not automatically non-returnable unless it was clearly identified as final sale before purchase.

4. How to Request a Return or Exchange

Before sending any product back, contact DORQAMI, LLC at [email protected] within the applicable return period.

Your message should include:

• Your full name.
• Your order number.
• The email address used for the order.
• The product or products you wish to return or exchange.
• The reason for the request.
• Clear photographs where the product is chipped, cracked, broken, scratched, defective, incomplete, incorrectly supplied, or otherwise damaged.
• Where shipping damage is involved, photographs of the outer packaging, internal protective packaging, and shipping label.

Do not return the product to the address shown on the shipping parcel unless our customer support team confirms that address in writing.

5. Email Review and Return Authorization

Our customer support team will review your request and normally respond as soon as reasonably possible during business hours.

If the return is approved, we will send an authorization email containing the applicable return address, packaging instructions, reference information, and any other steps required for your return.

Approval of a return request does not guarantee a refund. The final decision will be made after the returned product has been received and inspected.

Please retain our approval email, return receipt, and tracking information until the return and refund have been completed.

6. Return Packaging and Shipping

Returned products must be securely packaged to reduce the risk of chips, cracks, breakage, scratching, or other damage during transportation.

Where available, use the original box, dividers, inserts, protective sleeves, cushioning materials, and other protective packaging supplied with the product. If the original packaging is unavailable, suitable protective packaging of equivalent quality should be used.

Multiple pieces should be individually protected where necessary to prevent direct contact or movement inside the return package.

We recommend using a trackable shipping service. The customer remains responsible for the return package until it has been delivered to the approved return location.

DORQAMI, LLC is not responsible for return packages sent to an unauthorized address, returned without sufficient identification, lost by the carrier, or damaged because of inadequate return packaging.

7. Return and Exchange Costs

For a voluntary return caused by a change of mind, personal preference, incorrectly selected dimensions, capacity, color, finish, quantity, product option, duplicate purchase, or another customer-selected reason, the customer is normally responsible for the return shipping cost.

Original shipping charges, expedited delivery fees, customs duties, import taxes, and other delivery-related charges are generally non-refundable unless the return results from an error by DORQAMI, LLC or applicable law requires otherwise.

If we sent an incorrect, defective, damaged, cracked, chipped, broken, or incomplete product, we will provide an appropriate solution and cover reasonable return or replacement shipping costs where approved.

Packages sent using cash-on-delivery or postage-due services will not be accepted unless this method was approved by us in writing.

8. Exchanges

Exchanges are subject to product availability and approval. We cannot reserve a replacement product before the original item has been returned unless we expressly agree otherwise.

If the requested dimensions, capacity, color, finish, style, or product option is unavailable, you may be offered an alternative product, store credit, or a refund to the original payment method.

Price differences may apply when exchanging for a product with a different price. Additional shipping charges may also apply to voluntary exchanges.

In some cases, the fastest option is to return the original product for a refund and place a separate order for the replacement product.

9. Damaged, Defective, Incorrect, or Missing Products

Because some tableware and dining products may be fragile, please inspect your order promptly after delivery.

If a product is chipped, cracked, broken, scratched, defective, incorrectly supplied, incomplete, or missing, contact [email protected] within 7 calendar days after delivery.

Include your order number and clear photographs of the affected product, shipping label, outer packaging, internal protective packaging, and any visible damage or discrepancy.

If a set contains multiple pieces, please identify which pieces are damaged, defective, incorrect, or missing.

Keep the product and all original packaging until our review has been completed. We may require this evidence to confirm the issue or submit a carrier claim.

After verification, we may provide a replacement, exchange, replacement component where appropriate, partial refund, full refund, or another reasonable solution depending on the circumstances and product availability.

10. Order Cancellations

You may request cancellation by contacting [email protected] before the order has been processed for dispatch or transferred to the shipping carrier.

Cancellation requests are not guaranteed. Orders are often processed quickly, and we may be unable to stop an order after fulfillment, protective packaging, shipping-label creation, or carrier collection has begun.

If cancellation is approved before shipment, the payment will be refunded to the original payment method.

If the order has already been dispatched, it cannot normally be cancelled. You may request a return after delivery in accordance with this policy.

Refusing delivery does not automatically qualify as a valid cancellation and may result in return shipping, carrier, customs, or handling charges being deducted from an eligible refund.

11. Return Inspection and Refund Approval

After the return is delivered, our team will inspect the product and verify its condition, completeness, included components, order information, and compliance with this policy.

Inspection may include checking for chips, cracks, scratches, stains, food or beverage residue, signs of washing or use, missing pieces, damaged surfaces, and damage caused during return transportation.

Inspection may require several business days depending on the number of returned products, the product condition, and whether additional verification is needed.

We will notify you by email after the return has been approved, rejected, or requires additional information.

If a return is rejected, we will explain the reason. Where practical, you may be offered the option to have the product sent back to you at your expense.

12. Refund Method and Processing Time

Approved refunds will normally be issued within 7 business days after the returned product has been received, inspected, and approved.

Refunds will generally be sent to the original payment method. Card payments processed through Stripe will normally be returned to the original card, while PayPal payments will normally be returned to the original PayPal transaction.

After we issue the refund, your bank, card issuer, PayPal, or payment provider may require additional time to post the funds to your account. This external processing time is outside the direct control of DORQAMI, LLC.

Currency exchange differences, bank fees, international transaction fees, and payment-provider charges are not controlled by DORQAMI, LLC and may not be refundable.

If an approved refund has not appeared after a reasonable processing period, contact your payment provider first and then email [email protected] with your order number.

13. Returned Parcels, Policy Abuse and Contact

Orders returned because of an incorrect address, failed delivery attempts, refusal by the recipient, unpaid customs charges, or failure to collect the parcel will be reviewed after they are received by the return facility.

Return shipping, original shipping, customs fees, carrier surcharges, and handling costs may be deducted from the refundable amount where permitted.

We reserve the right to reject returns associated with suspected fraud, product substitution, missing pieces, substituted components, altered evidence, excessive or abusive return activity, or other misuse of this policy.

Nothing in this policy is intended to limit any non-waivable consumer rights that apply to your purchase.

For return, exchange, cancellation, or refund assistance, contact:

Company: DORQAMI, LLC
Website: dorqami.com
Email: [email protected]
Telephone: +1(714)542-3764
Address: 611 Civic Center Dr W, Ste 204, Santa Ana, CA 92701, US

Include your order number and use “Return or Refund Request” as the email subject whenever your message relates to an existing order.